G GJIA® is a comprehensive LED manufacturer, covering research and development, production, sales, and services. The company was established in 2007, with a total area of over 80,000 square feet.
Technical Support:
To enhance product quality and introduce more new products, G GJIA is constantly striving. Our professional engineering team focuses on research and development, continuously providing customers with satisfactory product and project designs to help them maintain a leading position in the market.
Customer Service:
We offer outstanding UL,cUL,ETL,cETL,DLC,FCC,CE,RoHS,TUV Certification with a 5-year warranty. Each lighting fixture undergoes comprehensive testing, ensuring 100% effective operation. If any issues arise while using our products, please feel free to contact us.
40+
honor certificate
honor certificate
17 years
LED Lighting manufacture experience
LED Lighting manufacture experience
Development History
Hello! Feel free to use the form below or contact us directly.
>
Returns & Refunds
If you are not completely satisfied with your purchase, we accept returns for unused items in the original packaging within 30 days of your purchase date.
G GJIA Lighting will cover the full cost of your 1st return label. The customer is responsible for any additional return labels. Less-Than-Truckload shipments are excluded from free returns.
RETURN:
1. Contact customer support via email: support@ggjia-led.com
2. Ship items back to the address provided by our support team.
Note:
All returns must happen within 30 days of the receipt of that product or ggjia-led.com has the right to refuse the return.
Guidelines for items conditional return:
∮ Please confirm the solution with customer service first, if you need to return the product, all costs are borne by G GJIA.
∮ Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken
∮ Please note that we randomly select logistics providers and are unable to accommodate requests for specific ones. Any delays caused by the shipping company are out of our responsibility and we can not compensate for any resulting expenses. We will do our best to assist you in resolving any issues that arise.
Exchange
1. Contact customer support via email: Support@ggjia-led.com
2. Our 5-year warranty means you can contact us for a replacement if you encounter any product issues within this period.
Note:
If your product requires replacement, please include your purchase order number in the email. Additionally, ensure you attach a photo or video showcasing the failure, with the product number visible on the back. Upon completing our review within 48 hours, we will arrange for the delivery of a new product, with all associated expenses covered by G GJIA Lighting. We stand by our commitment to a genuine 5-year warranty, backed by 17 years of brand reputation.
Warranty:
G GJIA Lighting warrants that lights purchased directly from G GJIA Lighting will be free from defects in material and workmanship until the earlier of five years from the date of purchasing, and 50,000 hours of operation.
Remedy:
- If the product is defective caused by material or production failures, this product will be repaired or replaced, at G GJIA's option. This warranty is expressly limited to the repair or replacement of the product. Relevant photos and videos are required for further evaluation.
- G GJIA should bear the relevant expenses after confirmation, and the specific expenses are subjected to G GJIA's instructions.
Terms and Conditions:
This Limited Warranty is VOID under these circumstances:
- This limited warranty does not apply to loss or damage to the product caused by: negligence; abuse; misuse; mishandling; improper installation, storage, or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; failure to follow installation, operating, maintenance or environmental instructions.
- Replacement of components with those from other manufacturers.
- Operating the product outside specified electrical values or subjecting it to abnormal use/stress such as under/over voltage conditions, excessive switching cycles, and extreme environmental conditions (e.g., ambient temperature).
- Products not purchased elsewhere on our site,
- Not the quality of the product itself, or man-made damage,
DISCLAIMER
Please pay attention to the working temperature of the light fixture. If the temperature exceeds the usage limit of the light fixture due to natural or man-made reasons causing damage to the light fixture, the warranty policy won't cover the loss.
In case the product is not available, G GJIA reserves the right to replace the product with a comparable product.
HOW TO MAKE A WARRANTY CLAIM:
G GJIA Company issues a Return Material Authorization (RMA) for all requests for warranty review. To make a warranty claim, retain the failed Products and notify your G GJIA sales or customer service representative in writing within 15 days of the failure. After contacting G GJIA and receiving an RMA number, the Purchaser shall promptly return the Product after receiving instructions regarding if, when, and where to ship the Product. The Product must be returned within 10 days of receiving the RMA number, and the shipping box must be clearly marked with the RMA number. Failure to follow this procedure shall void this Limited Warranty. G GJIA reserves the right to examine all failed Products to determine the cause of failure and patterns of usage and shall be the sole judge as to whether any Product is defective and covered under this Limited Warranty.
GGJIA offers a 5-year warranty on all products purchased on this website.
Dear Customer. All industrial & commercial lights in GGJIA store support free replacement warranty within 5 years (calculated from the date of your purchase). If you have any problems during the use of our products, please feel free to contact our after-sales customer service team (support@ggjia-led.com), we will get in touch with you within 24 hours. If you can attach a picture or video of the corresponding product and explain the specific problem to us, it will help us solve the problem more quickly. More importantly, we will feed back these product problems to our product quality team for analysis, so that they can improve the product in time to avoid similar problems in the future. Thank you!
Detailed description of GGJIA product warranty policy. Here's a rundown of some of the key messages:
- Warranty Period: GGJIA offers a certain warranty period, during which the customer is entitled to a full or partial refund, store credit or the right to exchange the product.
- Return charges: If a warranty claim is approved and a return is required, the customer may be required to pay return shipping charges.
- Conditions for approval of warranty claims: Warranty claims will only be approved if the product is used in accordance with the instructions in the product manual or on the GGJIA website.
- Additional possible requests: GGJIA may request additional information, such as product photos, videos, and how the product is used and installed.
- Additional conditions: Some additional conditions include that the product must be installed and operated according to the instructions, free from accidents, negligence, abuse, misuse or acts of God, and that the product purchase must be made at GGJIA or its authorized distributor/retailer.
- Geographical Limitation: This warranty applies only to products purchased and used within the jurisdiction of the United States.
- Product inspection: GGJIA reserves the right to inspect non-conforming products to determine the cause of the non-conformity. Additional representatives may be required to assess the lighting system and ensure that all potential causes of failure are identified and appropriately addressed.
- Modification Nullifies Warranty: Any modification to the product will void the warranty.
These conditions and requirements are designed to ensure that customers receive the best possible service and protection when using GGJIA products.
Currently, we only offer free delivery for all orders within the United States (excluding some areas).
- How long does delivery take?
Estimated shipping time: 3 - 7 business days.
Estimated time for United Express delivery: 2 - 3 business days.
Other countries: 30-45 days.
(Note: Pre-sale product delivery time is based on arrival time.)
If you have any questions about the progress of your order, please contact us. Alternatively, if you already have a tracking number, feel free to check the status on the FedEx or UPS website.
We follow the following U.S. holiday calendar. Orders placed on these days are typically shipped the next business day:
- New Year's Eve and New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day (the first Monday in September)
- Thanksgiving Day and the following Friday
- Christmas Eve and Christmas Day
Packages may experience delays due to factors such as weather conditions, product inventory, billing, and shipping verification.
Due to the impact of the COVID-19 pandemic, delivery times may be subject to delay.
- Can I change the items I ordered?
Once an order is placed, the requested items and selected quantities cannot be changed. In such cases, we recommend contacting us to cancel the incorrect order. Then, we suggest placing a new order for your preferred items on our website as soon as possible.
- Can I change the delivery address after my package has been shipped?
Unfortunately, we cannot change the shipment once the product is in transit.
- What should I do if I receive products different from what I ordered?
Contact the GGJIA customer service team via phone at +1（626）977-6424 and email at support@ggjia-led.com.
- What if I receive incorrect/damaged products?
Contact us immediately and let us know if you receive a package that is not what you ordered:
Provide clear images of the items received or the item, along with the delivery note (ensure details are clearly visible). If the goods are damaged, notify our customer service within 48 hours of receipt by emailing support@ggjia-led.com. Our customer service will respond to your email within 24 hours.
- Where are your products shipped from?
All orders to the United States are shipped from U.S. warehouses.
All orders to Europe are shipped from warehouses in China.
- Do you deliver to my area?
While we strive to offer global shipping, currently, our courier services cannot deliver to:
- Guam
- U.S. Virgin Islands
- American Samoa
- Micronesia
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- U.S. Virgin Islands
- U.S. Armed Forces
- Middle Eastern countries
- Southeast Asian countries
(Thank you for your understanding.)
- What is the shipping cost?
Free delivery within the United States. For shipping costs to other regions, please contact GGJIA customer service at support@ggjia-led.com. We will respond to your inquiry within 24 hours.
Currently, we only offer free delivery for all orders within the United States (excluding some areas).
- How long does delivery take?
Estimated shipping time: 3 - 7 business days.
Estimated time for United Express delivery: 2 - 3 business days.
Other countries: 30-45 days.
(Note: Pre-sale product delivery time is based on arrival time.)
If you have any questions about the progress of your order, please contact us. Alternatively, if you already have a tracking number, feel free to check the status on the FedEx or UPS website.
We follow the following U.S. holiday calendar. Orders placed on these days are typically shipped the next business day:
- New Year's Eve and New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day (the first Monday in September)
- Thanksgiving Day and the following Friday
- Christmas Eve and Christmas Day
Packages may experience delays due to factors such as weather conditions, product inventory, billing, and shipping verification.
Due to the impact of the COVID-19 pandemic, delivery times may be subject to delay.
- Can I change the items I ordered?
Once an order is placed, the requested items and selected quantities cannot be changed. In such cases, we recommend contacting us to cancel the incorrect order. Then, we suggest placing a new order for your preferred items on our website as soon as possible.
- Can I change the delivery address after my package has been shipped?
Unfortunately, we cannot change the shipment once the product is in transit.
- What should I do if I receive products different from what I ordered?
Contact the GGJIA customer service team via phone at +1（626）977-6424 and email at support@ggjia-led.com.
- What if I receive incorrect/damaged products?
Contact us immediately and let us know if you receive a package that is not what you ordered:
Provide clear images of the items received or the item, along with the delivery note (ensure details are clearly visible). If the goods are damaged, notify our customer service within 48 hours of receipt by emailing support@ggjia-led.com. Our customer service will respond to your email within 24 hours.
- Where are your products shipped from?
All orders to the United States are shipped from U.S. warehouses.
All orders to Europe are shipped from warehouses in China.
- Do you deliver to my area?
While we strive to offer global shipping, currently, our courier services cannot deliver to:
- Guam
- U.S. Virgin Islands
- American Samoa
- Micronesia
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- U.S. Virgin Islands
- U.S. Armed Forces
- Middle Eastern countries
- Southeast Asian countries
(Thank you for your understanding.)
- What is the shipping cost?
Free delivery within the United States. For shipping costs to other regions, please contact GGJIA customer service at support@ggjia-led.com. We will respond to your inquiry within 24 hours.
- Choosing a selection results in a full page refresh.
